Privacy Policy

jin123 operates as an international online gaming platform providing sportsbook, live casino, slots, crash games, and togel (Indonesia's traditional numbers lottery) services primarily to Members residing in Indonesia. As part of delivering these services, jin123 necessarily processes certain categories of personal data — from the registration information you provide at sign-up to the transaction records generated whenever you deposit, wager, or withdraw.

This Policy applies to all data processing activities carried out by jin123 in connection with the Platform, regardless of how you access it — via desktop browser, mobile browser, or any future dedicated application. It does not apply to third-party websites or services that may be linked from the Platform; those third parties operate under their own privacy policies, and jin123 is not responsible for their data practices.

The data controller responsible for your personal data under this Policy is jin123, reachable at the contact details provided in Section 13. We encourage you to read this Policy in full alongside our Terms & Conditions, both of which together govern your relationship with jin123.

The following terms carry the meanings assigned below throughout this Policy:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including name, contact details, identity documents, financial records, and device identifiers.
• "Processing" — Any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, transmission, and deletion.
• "Member" — Any individual who has registered and maintains an account on the jin123 Platform.
• "KYC Data" — Government-issued identity documents, proof of address, and payment method ownership evidence submitted by a Member as part of the Know Your Customer verification process.
• "Transaction Data" — Records of deposits, withdrawals, wagers placed, bonuses claimed, and any other financial activity conducted on a Member's account.
• "Technical Data" — Device identifiers, IP addresses, browser type and version, operating system, and related technical metadata collected automatically when a Member accesses the Platform.
• "Cookies" — Small text files placed on a Member's device by the Platform to support session management, security, and aggregate usage analytics.
• "Data Breach" — A confirmed security incident resulting in the unauthorised access to, disclosure of, or destruction of Personal Data held by jin123.

jin123 collects personal data through three primary channels: information you provide directly, information generated by your use of the Platform, and information received from third-party service providers where necessary to deliver our services.

jin123 does not collect sensitive personal data categories such as racial or ethnic origin, religious or political beliefs, biometric data, or health records — except where a Member voluntarily discloses health information in the context of a Responsible Gaming support interaction. Such disclosures are handled with strict confidentiality and used solely to provide appropriate welfare support.

jin123 processes your personal data only for the purposes described below, and only where a lawful basis exists for doing so. We do not use your data for any purpose incompatible with the reasons for which it was originally collected.

• Account Management: To create, maintain, and secure your Member account, including password recovery, session authentication, and account-activity notifications.
• KYC & Compliance: To verify your identity, age, and payment method ownership in fulfilment of our obligations under our international gaming licence and applicable anti-money-laundering frameworks. You must be at least 21 years of age and a resident of Indonesia to maintain a jin123 account.
• Transaction Processing: To process deposits via BCA, BRI, BNI, Mandiri, and other supported payment channels; to execute withdrawal requests; and to maintain an accurate, auditable ledger of all financial activity on your account.
• Platform Integrity & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, collusion, money laundering, and any other conduct that violates our Terms & Conditions or applicable law.
• Customer Support: To respond to your support enquiries, resolve account disputes, process Responsible Gaming requests, and escalate complex matters to our compliance team.
• Responsible Gaming: To enforce voluntary limits you have set, deliver reality-check notifications, apply self-exclusion decisions, and — where we identify patterns consistent with problem gambling — proactively reach out to offer support resources.
• Service Improvement: To analyse aggregate, anonymised usage data for the purpose of improving Platform performance, user experience, and game content offerings. This analysis does not involve identifying individual Members.
• Legal Obligations: To comply with requests from lawfully empowered regulatory, law-enforcement, or judicial authorities in any jurisdiction with valid legal authority over jin123's operations.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates) and, where you have not opted out, promotional communications about relevant jin123 offers. You may withdraw marketing consent at any time via account settings or by contacting support.

jin123 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only with parties who are contractually bound to process it in accordance with applicable data protection standards:

• Payment Processors & Banking Partners: Your payment method details are shared with the relevant Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to the extent necessary to execute the specific transaction you have initiated. jin123 does not store full bank account numbers beyond the reference details required for reconciliation.
• KYC & Identity Verification Providers: Where jin123 engages a third-party verification service to assist with document authentication, that provider receives only the minimum data necessary to perform the verification task and is prohibited from using it for any other purpose.
• Game Studio Partners: Software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive session tokens and anonymised player identifiers to facilitate game delivery and RNG certification audits. These partners do not receive your name, identity documents, or payment details.
• Platform Infrastructure Providers: Hosting, content delivery, and cybersecurity service providers who process Technical Data on jin123's behalf to maintain Platform uptime and security. All such providers operate under data processing agreements.
• Regulatory & Law Enforcement Authorities: jin123 will disclose personal data to a competent authority where required to do so by a valid legal order, court ruling, or regulatory directive. Where legally permitted, jin123 will notify the affected Member prior to such disclosure.

Any third-party service provider with access to Member personal data is required to maintain confidentiality, implement appropriate technical and organisational security measures, and use the data solely for the purpose for which it was shared. jin123 conducts periodic reviews of its third-party data processors to ensure ongoing compliance with these obligations.

jin123 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our licensing obligations, anti-money-laundering regulations, and applicable legal frameworks. The following general retention schedule applies:

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

jin123 uses cookies and similar technologies to ensure the Platform functions correctly, to protect Member sessions, and to understand aggregate usage patterns. We use only the categories of cookies described below and do not deploy third-party behavioural advertising or cross-site tracking technologies.

• Strictly Necessary Cookies: Required for core Platform functionality, including session authentication, security token management, and load balancing. These cookies cannot be disabled without impairing your ability to use the Platform. No personal data is shared with third parties as a result of these cookies.
• Functional Cookies: Remember your preferences — such as language settings, last-visited game category, and responsible-gaming notification intervals — to provide a more personalised experience across sessions.
• Analytics Cookies: Collect anonymised, aggregated data on how Members navigate the Platform — including pages visited, session duration, and feature usage — to help jin123 improve its service. Individual Members cannot be identified from analytics data.

You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies does not affect your ability to deposit, wager, or withdraw. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform.

jin123 implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• TLS/SSL Encryption: All data in transit between your device and jin123's servers is encrypted using current-generation TLS protocols. The Platform enforces HTTPS exclusively — unencrypted HTTP connections are not accepted.
• Encrypted Data-at-Rest: KYC documents, payment details, and account credentials stored on jin123's infrastructure are encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Internal access to personal data is restricted to staff with a documented operational need, enforced through role-based access control and multi-factor authentication for privileged systems.
• Intrusion Detection & Monitoring: jin123 operates continuous network monitoring and automated anomaly detection systems to identify and respond to potential security threats in real time.
• Penetration Testing: The Platform and its underlying infrastructure are subject to periodic independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a confirmed Data Breach affecting Member personal data, jin123 will notify affected Members and relevant authorities within the timeframes required by applicable regulations, and will take immediate steps to contain and remediate the incident.

As a Member of jin123, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact our support team using the details in Section 13. We will respond within 30 calendar days of receiving a valid request, or notify you if a longer period is required due to complexity.

• Right of Access: You may request a copy of the personal data jin123 holds about you, along with information on how it is being used and with whom it has been shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details, many fields can be updated directly via account settings; for KYC data, please contact support.
• Right to Erasure: In certain circumstances, you may request that jin123 delete the personal data we hold about you. This right is subject to limitations — we cannot delete data that we are legally required to retain for regulatory, licensing, or AML compliance purposes.
• Right to Restriction of Processing: You may request that jin123 restrict the processing of your personal data in specific circumstances, for example while a rectification request is under review.
• Right to Data Portability: You may request a copy of the personal data you have provided to jin123 in a structured, machine-readable format, where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also opt out of marketing communications via your account settings or by requesting this through our support team.
• Right to Withdraw Consent: Where jin123 relies on your consent as the lawful basis for processing (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

Please note that exercising certain rights — such as requesting erasure of account data — may result in the closure of your jin123 account, as some personal data is necessary to maintain an active Member relationship and satisfy our regulatory obligations.

The jin123 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory component of the KYC process, and accounts where the Member's age cannot be confirmed to be 21 or above will be suspended pending document submission.

If jin123 becomes aware that personal data has been collected from an individual who is under 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the originating payment method. If you have reason to believe that a person under 21 has registered an account on the Platform, please contact us immediately via the details in Section 13.

jin123 is an internationally operated platform, and your personal data may be processed on servers located outside Indonesia. Where personal data is transferred internationally — for example, to infrastructure or game-studio partners operating in other jurisdictions — jin123 ensures that appropriate safeguards are in place to protect that data to a standard at least equivalent to the protections described in this Policy.

These safeguards include contractual data processing agreements with all international recipients that impose obligations equivalent to those under this Policy, and technical measures such as encryption of data in transit and at rest. jin123 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate contractual safeguards.

jin123 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. When material changes are made, we will notify Members by posting a prominent notice on the Platform and/or by sending an email to the address registered on your account, with at least seven (7) days' notice before the revised Policy takes effect.

The "Last Updated" date at the top of this page indicates when the current version of the Policy came into effect. We recommend reviewing this page periodically to stay informed of how jin123 handles your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept a revised Policy, you must discontinue use of the Platform and may request account closure by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data jin123 holds about you, please reach out through one of the following channels. Privacy-specific enquiries are escalated to our compliance team and receive a substantive response within two (2) business days during WIB business hours.

• Live Chat: Available 24/7 via the in-platform chat widget. Fastest channel for urgent data-rights or security concerns.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line for routing to the compliance team.
• WhatsApp: Available to verified Members. Contact details provided upon account verification completion.

jin123 aims to resolve all data-rights requests within 30 calendar days. For complex requests, we may extend this period by an additional 60 days, in which case we will inform you of the extension and the reason for it within the initial 30-day window.